Real Good Fish | Our Policy | Real Good Fish offers weekly distributions of sustainably caught local seafood.
REAL GOOD FISH CSF POLICIES

Real Good Fish offers weekly distributions of sustainably caught local seafood. In order for you to gain the most from your Real Good Fish community supported fishery (CSF) experience, please read the following document carefully as it outlines the policies that keep our CSF working smoothly for all of our members.

Availability
Real Good Fish cannot guarantee the delivery of specific seafood products at specific times in specific quantities. If weather or other conditions prevent our fishermen suppliers from catching marketable product, Real Good Fish will notify you and either a) we will provide you with a fresh-frozen alternative or b) your account will be credited for the value of the weekly share.

 

Pick-Up
As a Real Good Fish member, I understand it is my responsibility to pick up my weekly share of seafood from my chosen pickup location during the designated time frame. I understand that if I do not pick up my share within the distribution time frame, or during the missed pick up hours if my site has them, it will be donated to an interested party or facility.  Here are the options if you can’t pick-up:

  • Donate your share to the site host – requires no action from you.
  • Make arrangements to have someone pick up your share for you and check your name off the checklist. Your share also makes a fantastic gift!
  • Set a delivery hold at least 3 days in advance of a pick-up date when you know you will not be able to use your share.  


Getting Your Fish Home
We mail you an insulated bag when you sign up. Please bring the bag with you to the pickup site each week and transfer your share and any webstore purchases into it to take home. You are responsible for all seafood after picking it up! Fish needs to stay chilled until you are ready to eat it. Real Good Fish cannot be responsible for product that was inadequately stored following pickup.

Payments
Real Good Fish uses a web-based software program called Farmigo to process and manage our shares. On Farmigo you will create a unique account, be able to track and make payments, and modify your subscription in a few easy steps!  Our CSF operates year-round, and share subscriptions can be purchased at any time. When you subscribe, you commit to buying 4, 8, 12, 26, or 52 deliveries of shares at that time.  We do this for consistency – we need to know how many shareholders to fish for.

Payment Types
We accept payment via ACH/electronic check (our preferred method), credit cards, and personal checks. For orders by check, the order still must be completed via the Farmigo website.  Checks should then be mailed to:


Real Good Fish

7532 Sandholdt Rd., Suite 5B

Moss Landing, CA 95039


If you choose to pay by check, please indicate in the "memo" section of the check the name under which the CSF account is listed. Our service works through the purchasing power of prepayments from our members, so if you’re paying by check, please mail them in time to keep a positive balance in your account.

Automatic Payments
Our online ordering platform will enroll you in automatic payments by default. You will automatically be charged whenever your account balance reaches $0. For example, if you initially pay for 4 deliveries, you will be charged for another 4 deliveries after the first 4 deliveries have been made. This will ensure that your account is prepaid in a timely fashion so that you never miss a delivery. It is the member's responsibility to manage this feature in their Farmigo account.

Updating Your Farmigo Account
You can change your subscription at any time on Farmigo. You will receive an email confirmation confirming the change.

Communications
Real Good Fish communicates with its members mainly through emailed weekly newsletters and our website and blog, all of which include information on the seafood, webstore products, recipes, tips for handling seafood items, fishermen profiles, policy or schedule changes, and the like.


As a CSF member, I understand that it is my responsibility to open and read the emails (including payment notices) so that I stay informed. If my email address or any other contact information changes, I will update it in my Farmigo Account. Contact member@realgoodfish.com or (831) 332-1234 if you need help with any of this.

Suspension of Service for Non-Payment
You are financially responsible for all deliveries made until you email us to cancel your subscription and close your account. However, if we don't receive a timely payment from you, your service may be suspended.


I understand that is my responsibility to notify Real Good Fish if I want to stop deliveries and close my account, and that I am financially responsible for all deliveries made until then.

Cancellation
We require a minimum commitment of 4 deliveries. You can cancel any time after that and we will refund any remaining balance on your account within a week. You must email us to cancel.


I understand that is my responsibility to notify Real Good Fish if I want to stop deliveries and close my account, and that I am financially responsible for all deliveries made until then.


Please e-mail us at:


member@realgoodfish.com

Subject Line: Cancellation -  [Your Name}


Reactivating Your Account
Restarting is as easy as joining – just email us to reactivate your account.


AGREEMENT WITH CSF POLICIES
I would like to be a member of Real Good Fish and have read and agreed to the policies above.


Your membership with Real Good Fish makes you a vital part of the sustainable seafood movement. Thank you for your commitment to the values inherent in it: thriving health for you, the ocean, fishermen, and our local economies!